At Homeway Goods, customer satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.

1. Returns Eligibility

  • We accept returns for new and unused products only.
  • Returns must be requested within 14 days from the date you received your order.
  • Items must be in their original packaging, unused, and in the same condition that you received them.
  • Products that are used, damaged due to customer mishandling, or not in their original condition may not be eligible for a return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Discounted or clearance items (if marked as Final Sale)
  • Perishable or hygiene-sensitive products (if applicable)

3. Return Process

  • To request a return, please contact us at:
    📧 Email: support@homewaygoods.com
    📞 Phone: +1 (659) 213-5124
  • Provide your order number, reason for return, and product details.
  • Once your return request is approved, you will receive instructions and the return shipping address.
  • Please ship the product back within 7 days of receiving approval.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • If the return is due to a defective, damaged, or incorrect item, Homeway Goods will cover the shipping cost.

5. Refunds

  • Once we receive your returned item, it will be inspected.
  • We will notify you by email about the approval or rejection of your refund.
  • If approved, your refund will be issued to your original payment method within 7–10 business days.
  • Shipping fees (if any) are non-refundable.
  • We do not charge any restocking fees on returned items.

6. Exchanges

  • We currently do not offer direct exchanges.
  • If you need a different product, please return the item for a refund and place a new order.

7. Late or Missing Refunds

  • If you haven’t received a refund after 10 business days, please check with your bank or credit card provider.
  • If the issue persists, contact us at support@homewaygoods.com.

8. Contact Us

If you have any questions about this Privacy Policy, feel free to reach out:

📍Adress 2971 Magliocco Dr, Apt 10, San Jose, CA 95128
📧 Email: support@homewaygoods.com
📞 Phone: +1 (659) 213-5124

Working Hours: Mon – Fri (9AM – 5PM)